Shipping Policy

We want you to get your Satki Masks real quick!

Please indicate your shipping address clearly in the check-out page to facilitate your order’s delivery attempt.

Delivery is free for all orders S$40 and above delivered to an address in Singapore

  • All local deliveries usually take between 2 - 5 working days from the date of purchase. 

  • Our courier will contact you to arrange and confirm accordingly to get your masks to you!

Return & Exchange Policy

  • Paiseh but due to hygiene reasons, we cannot accept masks that have been used.

  • If the item is defective, you may return your item(s) to exchange for another item of the same value, or opt for a full refund by e-mailing us at 

  • Item(s) must be returned within 14 calendar days of delivery, in original condition and with the original order invoice.

  • We will provide detailed information for returns over e-mail, so don’t be shy, just reach out! 


Have other questions? Head on to our FAQ page, or drop us an e-mail at