FAQ

Frequently asked questions

Will your masks come in more sizes?

We have only one size now as this size fits most people. But, we are always looking to improve the fit and comfort of our masks, and we're always happy to hear from you! If you'd a bigger or a smaller mask, send us an email at satkimasks@gmail.com. Don't shy.



Do you ship internationally?

We provide free shipping to Singapore addresses for all orders above $40, but we are currently unable to ship internationally due to the Covid-19 situation. Please bear with us as we figure out how to send these masks to you without spending a fortune!



Can I cancel my order?

If you’ve changed your mind, please drop us an e-mail with your order number at satkimasks@gmail.com within 24 hours so that we can cancel your order. We regret that we can only cancel your order on a best effort basis. We try our best ah.



I didn't order this leh, what should I do ah?

PS! PS! WE WANNA FIX IT! E-mail us at satkimasks@gmail.com and we will immediately arrange for an exchange/refund.



The item I want is out of stock, how ah?

We create our masks in limited batch runs as this allows us to ensure that the quality is tok kong yet keep prices reasonable. If you really like a particular design that's out of stock, please let us know at satkimasks@gmail.com. We will do our best to make sure you will be looking satki in no time.



How to care for the mask?

We recommend that you hand-wash the masks in cool water (<40˚C) with a gentle detergent, then leave the mask to air dry.



How will I get my mask?

We’ve got a courier system so that none of your masks get lost in the mail! We hate lost mail and love a good personal touch.



Where is Satki Masks based?

We are based on the Little Red Dot! We are proudly raised and based in Singapore.



How long will it take to get my order?

Deliveries to Singapore addresses will take 2-5 working days from the date of purchase.



What makes Satki Masks so comfortable?

We use head loops instead of ear loops so your ears won't hurt. We've got full-frame wiring so the masks follow the lines of your face for that perfect fit. We use Tencel, a luxury fiber that costs 50% - 100% more than fine Egyptian cotton. Tencel is stretchable, is breatheable, yet feels smooth and atas. Tencel is also anti-bacterial and environmentally friendly. We've made the mask with two layers of Tencel for extra protection. Cuz sometimes, being kiasu is good. Want one or ten? Shop Now